Why trust and buy from us?
We emphasizes product quality. We offer long term warranty for all our products. We offer safe and authentic payment way. We have great interest in developing long-term cooperation business with worldwide customers and make mutual benefit, if you have any inquiries or comments for our products and our services, please don't be hesitate to contact us, we will do our best to service you at any time.
About Payment ?
For safety reason, We only accept Paypal (Credit/Debit cards included) as our payment method.
For protecting your benefit and avoiding risk or fraudulent transaction, When we receive a payment, we will write email to you to confirm the payment and order with you.
- We Ship to Worldwide, except Nigeria.
- Items will be shipped within 3 business day on payment received.
- Items are shipped by Registered Air mail, - reach most of the countries within 4 - 10 business days
- Delivery time depends on destination and other factors, it may takes up to 20 business days.
- We are not responsible for any custom duty or import tax.
FREE Registered Air Mail to Worldwide(4 - 15 business days)
* You can expect your item(s) faster by choosing the Express shipping through our Customer Service, of course you need to pay more shipping fee accordingly, the delivery time by Express shipping is within 5-8 days.
(Are the package delivery safely? )
Shipping is trackable online and insured. When we ship out your order package, we will send you online tracking number. In case of lost or mis-send package, we will investigate it and help you to make possible insurance claims, and we will also base on the instance to consider the resend or refund to you.
Yes, we do Wholesale discounts if your order is more than 10 units per lot. We will offer discount price.
For long-term cooperation business, we will be able to provide much more discounts. More detailed information about the discounts of your order, we can discuss it.
About after sales?
If you receive an incorrect, damaged or defective item, please contact us for a replacement/refund (Shipping and Handling Charges are non-refundable) within 30 days of payment. Package must be mailed back in original packaging condition and at buyer’s expense. Replacement/Refunds will be given after we receive the package.
- Only the item marked as Money Back Guarantee is eligible for refund.Otherwise,only replacement will be given.(Please note the refund amount is not 100%)
- Most items come with a 3-12 MONTHS MANUFACTURERS WARRANTY covering manufacturing defects only. This warranty excludes any damage caused by the user.
About Your First Order !
There is no MOQ in our online shop. We never mind starting business with our customers from small mini order even 1pcs order. Here, we recommend that you can make a sample order first, this will help you to know our products, our order process and our service.
Do I have to pay import tax for my order products?
Probably yes. You have to know about the import duty rule of your country before placing order. As we know, many countries do not charge import duties on private items, samples, and goods below a certain stated value.
Please note: We can't responsible for the import duties and custom cost. As we are not clear about the custom tax policy of your country, so we don't know how to predict the import duties and other relevant cost which should pay in your country when the goods passing your country custom.
For letting the order package passed the custom smoothly, Items shipped from us will be declared at the lowest nominal market price which based on the original manufacture factory cost.
Obviously you would like to pay tax as low as possible when the order package arrive to your country. If you have any special request of the declared value, please feel free to let us know, we will consider it and define a suitable as lower as possible declared value for the goods, we will also try our best to minimize the custom charge for you.
For protecting our customer"s private information, we state as below:
* We will not share or abuse any information of our customers to any third party.
* We do not store any data of our customers.
* We do not track or store personal details of your web browsing.
* Customer data is stored securely.
* Please do not provide us your financial details except for name, email address, billing address, shipping address. Paypal checkout process on ecrater.com is secure.